FAQs

This comprehensive list of Frequently Asked Questions will help you find valuable details, shopping on Charmety.

1. How to choose the right size?

To choose the right size, please refer to our detailed Size Chart available on each product page. We recommend measuring your favorite T-shirt and comparing it with our size chart to find the most suitable size.

2. What material is the T-shirt made from?

The T-shirt is made from 100% combed and ring-spun Airlume cotton, providing a soft, lightweight feel (142 g/m²) and exceptional breathability. Detailed material information is clearly stated on each product description page.

3. Can I ship the order to multiple addresses?

We only ship orders to one address at a time. If you want to ship items to different places, you'll need to make separate orders for each address.

4. How long will it take to get my package?

Orders typically arrive within 8-13 business days from the date of purchase. You can check the estimated shipping and delivery date on the product page.

Please visit our Shipping Policy for more detailed information on production and shipping times.

5. Can I Exchange my order?

Aside from the four cases where returns/refunds are accepted, we do offer order exchanges if you accidentally selected the wrong size. In this case, you will need to return the item to us and cover any additional shipping costs.

6. What is the refund or return policy's time frame?

Our policy is valid for 35 days after the delivery is completed. After 35 days, the order is considered accepted by the customer, and no refunds will be issued. Please read our Return & Refund  policy for more information.

7. What payment methods and currency do you accept?

Our payment methods include:

  • Paypal
  • Credit and debit cards through PayPal's secure payment gateway: Visa, Mastercard, American Express, Discover.

You can click on the link below to get more information: https://charmety.com/payment-methods/

Currently, the currency accepted in our store is USD. Remember to check the exchange rate before completing your purchase.

We hope that this list of Frequently Asked Questions has provided you with useful information and answered most of your queries.

If you still have unanswered questions, or need more specific assistance regarding your order, products, or any other issues, please contact our customer support team directly:

  • Address: 485 Georges Rd, Dayton, NJ 08810
  • Email: [email protected]
  • Phone: 732-712-4905
  • Working Hours: Mon - Fri (9 AM - 5 PM EDT)