PRIVACY POLICY

Welcome to Charmety - your online destination for graphic T-shirts. We are committed to protecting your privacy and personal information. This Privacy Policy (hereinafter referred to as the "Policy") describes how we collect, use, disclose, store, and safeguard your personal information when you access or use our website at https://charmety.com/ (hereinafter referred to as the "Website"), as well as through other interactions you may have with us.

1. Information We Collect

We collect various types of information from you in order to provide and improve our services. This information may be provided directly by you or collected automatically through your use of the website.

1.1 Information You Provide Directly to Us

When you interact with our website, you may provide us with the following personal information:

  • When you create an account on our website, we collect your full name, email address, and password.
  • If you participate in surveys, contests, or when you provide feedback on our products/services, we may collect your responses.
  • When you contact our customer support team via email, phone, or chat, we collect the content of your communication, your contact information, and any other details you provide to help resolve your inquiry.
  • When you place an order, we collect your name, shipping address, phone number, email address, and billing address. 
  • When you make a purchase, your payment information is processed through secure payment gateway such as PayPal. We do not store your sensitive financial information such as full credit card numbers or bank account details on our servers. We only receive a token from the payment gateway to confirm the transaction.

1.2 Information Collected Automatically

When you access and use our website, certain information is collected automatically through various tracking technologies:

a. Usage and Device Data

We collect information about how you access and use the website, including your Internet Protocol (IP) address, browser type, operating system, pages you view, time spent on each page, links you click, websites visited before and after ours, and the date/times of your visits. We may also collect information about the device you are using.

b. Cookies

We also use "cookies" on our sites. Cookies (also called web cookies, Internet cookies, browser cookies, or simply cookies) are small blocks of data created by a web server while a user is browsing a website and placed on the user's computer or other devices by the user's web browser. Cookies are placed on the device used to access a website, and more than one cookie may be placed on a user's device during a session.

We use cookies to:

  • Remember your preferences and settings
  • Keep you logged into your account
  • Track items in your shopping cart
  • Analyze website traffic and usage trends to improve performance
  • Personalize your experience and show relevant advertisements

We use session cookies, persistent cookies, and third-party cookies.

A session cookie (also known as an in-memory cookie, transient cookie or non-persistent cookie) exists only in temporary memory while the user navigates a website. Session cookies expire or are deleted when the user closes the web browser. 

A persistent cookie expires at a specific date or after a specific length of time. For the persistent cookie's lifespan set by its creator, its information will be transmitted to the server every time the user visits the website that it belongs to, or every time the user views a resource belonging to that website from another website (such as an advertisement)

When you visit our website, our partner companies also store third-party cookies on your device. The cookies contain information about how our website is used, e.g. which pages and products were visited. The data is collected in a pseudonymized form by assigning an identification number, which is not combined with any other personal data you may have provided to us.

You can delete cookies in your browser settings at any time or prevent them from being stored, although the latter may result in a restriction of the functionality of our website for you. 

2. How We Use Your Information

We use the information we collect for a variety of purposes to provide, improve, and protect our services. These purposes include:

2.1 To Process and Fulfill Orders

We use your order and payment information to:

  • Process transactions and verify payments
  • Ship products to your designated address
  • handle returns, exchanges, and refunds
  • Provide you with real-time updates about your order status (e.g., order confirmation, shipping notification).

2.2 To Provide and Maintain Our Services

  • Operating and maintaining the functionality of our website
  • Monitoring system performance and addressing technical issues
  • Ensuring the security and reliability of our platform

2.3 To Communicate With You

  • Send order confirmations and shipping updates
  • Respond to your questions, requests, or customer support inquiries
  • Notify you of any important service-related updates or changes

2.4 To Personalize Your Experience

  • Recommend relevant products and content
  • Customize the look and feel of the website to match your interests
  • Enhance your shopping experience with personalized offers

2.5 For Marketing and Promotional Purposes (With Your Consent)

  • Send newsletters and promotional emails
  • Inform you about new product launches, special offers, or exclusive discounts
  • Sharing marketing content that we believe may interest you. 

You can unsubscribe from these communications at any time.

2.6 To Improve Our Website and Services

  • Understand how users interact with our website
  • identify usability issues and areas for improvement
  • Develop new features and optimize user experience

2.7 To Ensure Security and Prevent Fraud

  • Detect and prevent fraudulent transactions or unauthorized access
  • Monitor for abuse or misuse of our services
  • Protect the rights, safety, and property of our customers and our business

2.8 To Comply With Legal Obligations

  • Respond to legal requests, such as subpoenas or court orders
  • Fulfill regulatory, tax, or compliance obligations
  • Cooperate with law enforcement or government authorities as required by law

3. With Whom We Share Your Information

We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:

  • Authorized service providers: We may share your personal information with our authorized service providers who perform certain services on our behalf. These services may include order processing, payments, delivery, business and sales analysis, and support for the functionality of our website. These service providers may have access to personal information necessary to perform their functions, but are not permitted to share or use that information for any other purpose.
  • Legal demand: In response to a subpoena or similar investigative demand, a court order, or request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
  • Suspected fraud: We may disclose personal information when we believe it is necessary to investigate, prevent, or address illegal activities, suspected fraud, or other misconduct. This disclosure may also be made to protect the rights, property, or safety of our company, our users, our employees, or others; to comply with applicable laws or cooperate with law enforcement; or to enforce our website's terms, agreements, or policies.
  • Corporate transactions: In connection with a significant corporate transaction, such as the sale of business, divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy, your personal data may be transferred to a third party as part of the business assets.

With your consent: We may share information with third parties with your explicit consent.

Aggregated or anonymized data: We may share aggregated or anonymized data that does not directly identify you for research, marketing, analytics, or other purposes.

4. Your Choices and Rights

4.1 Withdrawal of Consent

If you have previously given us consent to process your personal data, you may withdraw that consent at any time, and the withdrawal will take effect going forward. This means that any data processing that occurred before you withdrew your consent will remain lawful.

4.2 Objection to Processing Based on Legitimate Interests

If we process your personal data based on our "legitimate interests" (for example, the processing is not necessary for fulfilling a contract with you), you have the right to object. When you object, we may ask you to explain why you believe we should not process your personal data in this way. If your objection is reasonable, we will inform you of compelling legitimate grounds for continuing the processing.

4.3 Objection to Data Processing for Advertising or analytics

You may object to the processing of your personal data for advertising or web analytics purposes at any time, without providing a reason.

4.4 External Service Providers

We may work with external service providers to help us process your data. These providers are carefully selected, contractually bound, required to follow our instructions, and are regularly monitored to ensure data safety and security.

4.5 Data Storage and Deletion

We store your personal data only as long as it is needed for the purposes stated. Once those purposes no longer apply, the data will be deleted or blocked. If legal or regulatory obligations require us to retain data for a longer period, we will comply. Once the legally required retention period expires, the data will also be deleted or blocked - unless it is still needed to conclude or fulfill a contract.

4.6 Data Processing for Marketing Campaigns

If we run a contest or promotional campaign, additional data processing may be necessary. In such cases, you will be clearly informed about the data use within the context of the specific campaign.

5. Usage-based Online Advertising

5.1 Use of Google Ads Conversion Tracking and Remarketing

a. Google AdWords Conversion Tracking

We use Google Ads to advertise on other websites and measure how well our ads perform. Google places cookies on your device when you click our ads, tracking impressions and clicks. These cookies don't personally identify you and expire after 30 days. Google provides us with statistical data only, not personal details.

b. Google Ads Remarketing

After visiting our site, Google may use cookies to show you our ads while you browse other websites. You can disable third-party cookies or opt out here: https://support.google.com/ads/answer/7395996?hl=en. Please note that by doing this you may not be able to properly use the full functionality of our website.

Legal basis: Primarily your consent and where applicable, our legitimate interests

5.2 Use of Facebook Custom Audiences, Facebook Website Custom Audiences and Facebook Conversion Tracking

a. Facebook Custom Audiences

We use Facebook's remarketing to show your targeted ads on Facebook and other sites based on your website visits. Facebook may link this data to your account if you're logged in or collect your IP and other identifiers.

b. Facebook Website Custom Audiences

Using Facebook Pixel (a small code on our website), Facebook tracks visitors and sends data to target ads across multiple devices. We do not receive personal data from Facebook.

c. Facebook Conversion Tracking

Facebook Pixel also helps us measure ad effectiveness by tracking your actions after viewing or clicking Facebook ads.

Legal basis: Primarily our consent and where applicable, our legitimate interests

5.3 Pinterest Conversion Tracking

We use Pinterest Tag to track your activity after clicking our Pinterest ads, such as pages viewed or purchases made. Data is collected anonymously and used only for aggregated analytics. 

You can disable tracking by adjusting your browser cookies, which may reduce website functionality.

Legal basis: Your consent.

If you are logged into Google, Facebook, or Pinterest accounts while visiting our website, these platforms may associate the collected data with your accounts and use them for their advertising purposes.

6. Data Security

We take appropriate steps to protect our website and any personal information you provide from loss, misuse, unauthorized access, or other harmful actions. For example, we use SSL encryption (when available) to secure data while it's being sent - such as login detail and customer orders.

However, no method of transmitting data over the Internet is 100% secure. That means we cannot fully guarantee your information will always be safe. By using our services, you accept this risk and are responsible for keeping your password, account, and personal information safe.

7. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect, use, or store personal information from children under 13 without verifiable parental consent. If we become aware that we have inadvertently collected personal data from a child under the age of 13 without proper parental authorization, we will take immediate steps to delete that information from our systems.

We encourage parents and legal guardians to monitor their children's internet use and help enforce this Privacy Policy by instructing their children never to provide personal information without permission. If you believe that we may have collected personal information from a child under 13, please contact us immediately so that we can investigate and take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will post the updated version on this page and revise the "Last Updated" date at the bottom.

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information. By continuing to use our website after changes are posted, you agree to the updated Privacy Policy.

9. Contact Us

Thank you for trusting Charmety. We believe that protecting your personal information is essential to maintaining a good relationship with you. This Privacy Policy reflects our commitment to your privacy. If you need further information or have any concerns about how we handle your data, please contact us directly at:

  • Address: 485 Georges Rd, Dayton, NJ 08810
  • Email: [email protected]
  • Phone: 732-712-4905
  • Working Hours: Mon - Fri (9 AM - 5 PM EDT)

Last Updated: July 28, 2025