Barbecue Grill Grate Barbecue Cages Cookware BBQ

Shipping Times

• We currently offer shipping exclusively within the United States from our location in the USA.

• Order cut-off time: 6 P.M PST

Once your order has been processed, which typically takes 1-2 business days, you can anticipate the following shipping times:

• USA: 3-7 business days

Please note that these timeframes are estimates and may vary depending on your location and other factors. Rest assured, we will make every effort to ensure that your order arrives promptly.

Shipping Fees

For orders within the USA, a flat rate fee of $6.49 per order will be applied. This fee is non-refundable and covers the costs associated with international shipping, including secure packaging and reliable delivery.

Return Policy

We offer a 32-day return window for all purchases made on our website. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer service team at [email protected] and provide your order number along with the reason for the return. Our team will guide you through the return process and provide you with detailed instructions. Kindly note that you will be responsible for covering the shipping costs associated with returning the item to us. Once we receive your return, we will inspect the item to ensure it meets our return policy criteria. Upon approval, we will process your refund or exchange within 7 business days.

Refund Policy

If your return is approved, we will issue a refund to your original method of payment. Please be aware that shipping costs are non-refundable, and you will be responsible for the return shipping fees. The refund processing time may vary depending on your financial institution and may take several business days to reflect on your account statement.