TERMS OF SERVICE
1. General Provisions
By accessing, purchasing from, or using any part of our website and services, you confirm that you have read, understood, and agree to be bound by these Terms of Service. This constitutes a legally binding agreement between you and Charmety. If you do not agree with any part of these terms, please do not use our services.We reserve the right to update, modify, or change these Terms at any time without prior notice. These changes may reflect shifts in our business operations, new legal requirements, or service features. Your continued use of our services after any such changes are posted on the website will be deemed as your acceptance of the updated Terms. We encourage you to review this page periodically for any changes.
2. Products and Services
2.1 Product
We specialize in providing graphic T-shirt products. All product information provided on the website, including descriptions, images, specifications (such as material, size), and care instructions, is carefully checked for accuracy and updated regularly. We make every effort to display product colors and details authentically; however, minor variations in color display due to screen settings may occur.
2.2 Pricing and Payment
All product prices are listed in United States Dollars (USD) and are subject to change without prior notice. We accept the following secure payment methods: PayPal and credit/debit cards such as Visa, Mastercard, American Express, and Discover securely processed via PayPal's payment gateway). This ensures that your financial information is absolutely secure during the transaction process. Please refer to our
Payment Methods for more details on specific payment terms.
3. Shipping
3.1 Ordering
You can place orders directly through our website by following the purchase instructions. All orders will be confirmed via email immediately after successful payment processing. The confirmation email will include detailed information about your order, including purchased items, total amount, and shipping address. Please review this information carefully.
3.2 Shipping
We offer shipping across the United States to ensure our products reach customers nationwide. Estimated delivery times are as follows, calculated from the ship date (not the order date): 7–10 business days from the ship date.Please note that these are estimated times and aren't guaranteed. Actual delivery times may be affected by various factors such as weather conditions, peak seasons (e.g., Christmas, New Year), natural disasters, pandemics or unexpected logistical delays.
4. Returns and Refunds
4.1 Return & Refund Policy
We only accept returns and offer refunds within 35 days from the delivery date for products that are defective or incorrect due to our error. These cases include manufacturing defects, products not matching the description, products received not matching the ordered items, or packages lost during shipping. Please refer to our
Return & Refund page for a better understanding of the conditions, procedures, and cases in which returns and refunds are accepted or not accepted.
4.2 Return Shipping Costs
For cases where the product is defective, the order is incorrect, the product does not match the description, or the order is lost: Customers aren't required to return the item, and no return shipping costs will be incurred.We also support exchanges if the customer ordered the wrong size. In this scenario, the customer is required to return the product to us and will be responsible for the return shipping costs.
5. Intellectual Property
5.1 Copyright
All content on this website – including but not limited to text, images, logos, icons, graphic designs, website layout, and source code – is the exclusive intellectual property of Charmety and/or our affiliated companies. All such content is strictly protected by US copyright law and international copyright treaties.
5.2 Use of Content
You aren't permitted to copy, distribute, modify, reproduce, sell, publicly display, or use any content from our website in any form without our express written permission. Any violation of our intellectual property rights may result in legal action.
6. Privacy and Security
6.1 Information Collection
We collect your personal information when you create an account, place an order, or complete a transaction on our website. This information may include your name, email address, shipping address, payment information, and Browse data. All collected information is kept confidential and is used solely for the primary purposes of processing orders, providing customer service, enhancing your shopping experience, and, with your consent, for marketing purposes. Your personal information is only shared with third parties in specific cases such as with service partners (shipping carriers, payment gateways), when required by law, or in the event of business transfer.
6.2 Privacy Policy
Please refer to our
Privacy Policy for more details on how we collect, use, store, and protect your personal information, as well as your rights regarding personal data. This policy clearly describes the security measures we implement.
7. Limitation of Liability
7.1 Disclaimer
We aren't liable for any damages arising from the use or inability to use our products or services. These damages may include, but aren't limited to, loss of profits, loss of data, business interruption, or any other direct, indirect, incidental, or consequential damages. This applies even if we have been advised of the possibility of such damages.
7.2 Maximum Liability
Our maximum liability for any claim related to our products will not exceed the amount you paid for the associated product. This limitation applies to all types of claims, whether based on contract, tort, or any other legal theory.
8. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the applicable laws of the United States, including relevant federal and state laws at the time the dispute arises. You agree that any disputes related to your use of our services will be subject to the jurisdiction of the US legal system.In the event of a dispute, both parties agree to first attempt to resolve the issue through good-faith negotiation. If negotiation fails, the dispute will be submitted to binding arbitration. Arbitration will be conducted in English and administered according to the rules of a recognized arbitration organization in the United States, by an independent and qualified arbitrator. The arbitration venue will be a neutral location convenient for both parties. The arbitrator's decision shall be final and binding on the parties.
9. Contact Information
If you have any questions about these Terms of Service, please contact us at:
- Address: 485 Georges Rd, Dayton, NJ 08810
- Email: [email protected]
- Phone Number: 732-712-4905
- Working Hours: Mon - Fri (9 AM - 5 PM EDT)
